You know something that’s annoying? Getting a nice reservation number when you book a hotel in the title of an email, which makes it great to TRACK them. Then getting a different cancellation number in an email when you cancel it.
I have multiple reservations from the same chain and my widdle brain cannot keep track of these reservations, which one is cancelled, which ones moved to other days, which ones moved to other hotels because the numbers don’t match until I open up the email and check everything with my eyes. My eyes!
Please help us folks with limited attention and just use the same number for the same reservation, valid or cancelled; and put it in the subject line? Thank you